Refund Policy

Your purchase of ExactSpy tools and services shall be regulated by this Refund Policy.

PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

General Terms

In case you have technical issues with the ExactSpy monitoring tools, which cannot be fixed by ExactSpy Customer Support Center, you may be eligible for a full refund in accordance with the Refund Policy outlined below. However, we are convinced that most of the claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to support@exactspy.com.

Refund Conditions

Subject to this Refund Policy, you may be eligible to receive a full refund within 7 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions outlined below.

No refund can be issued to a user in case the reasons for a refund are completely beyond ExactSpy control. They include, but are not limited to:

Refund Procedure

You are required to send your refund request to ExactSpy at support@exactspy.com. We do not accept refund requests made in other possible ways. The refund decision shall be made within seven business days.

Note: Tracking any individual without his/her permission is illegal. ExactSpy does not support any such activity and strictly recommends legal tracking for employers and Parents.